Order Issues

Quality issue

Quality is very important to us, our aim is to sell the best quality vegan fashion that we can make. We are really sorry we have let you down with your purchase. If you get in touch with our Customer Care team they will be able to put things right for you. Please let them know: Your order ...
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Missing an item

If you are missing an item please contact us so we can fix this for you straight away. Please send us: - Your order number - The missing items name or number
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Wrong item received

Please accept our apolagies for making a mistake with your order. We know it feels pretty bad to get sent the wrong thing, don't worry though we will get the correct item sent out to you straight away. Please get in touch and let us know the following information: - The order number - The ite ...
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I cannot access my account

We are sorry for the problems you are having trying to get into your account. We should be able to get you back on track with these following steps. We would recommend resetting your password first. To do this click the "Forgot Your Password" link where you sign in and follow the instructions. ...
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I have not received my order or shipping confirmation email

Once you have placed an order on our website an email should arrive in your inbox straight away confirming your order. You also get an email when your order has shipped. This will be within 24 hours on weekdays, we do not ship orders weekends. If there is no email please check your spam o ...
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Can I cancel my order after I’ve placed it?

Please get in touch as soon as possible if you would like to change or cancel your order. We ship out your orders of vegan fashion fast, within 24 hours on weekdays (we don't ship on weekends). We recommend giving us a call, our office is open on weekdays usual working hours but is based in the ...
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Do you make bespoke sizes and styles?

It is not possible to make our shoes in sizes beyond the ones we offer. This is usually because we cannot readily source the components to increase our size range. Our manufacturing process is not setup to make one off pieces. We are sorry we could not help you with this.
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Can I order as a gift?

Sorry right now you cannot order as a gift. We ship orders in non-treated brown paper shipping bags or brown boxes which carry WVS branding. On the outside and inside of the parcel there will be an invoice that will list the items in the shipment and their price. You can choose to send your de ...
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Give us a call toll free

0044 7376 382679