We want to encourage people to live a vegan lifestyle and vegan shoes. We try to make it easy to shop on our online vegan store with easy returns and exchanges.
Returns from the US can take up to 7 working days to be delivered and processed at our New Jersey sorting centre though usually it is much faster.
A USPS return tracking email is emailed to you as soon as you create your return label. You can follow the progress of your return to New Jersey by clicking the tracking link on this email or searching your tracking number on www.usps.com
All our returns and deliveries are insured for your peace of mind.
We process returns on working days usually within 24 hours of receiving them.
Once we have received your return and processed it we will send you an email to let you know.
We issue refunds to the payment method you used to place your order. A refund will take on average 5 working days to appear in your account depending on your payment method.
If you do not have an email please check your spam or promotions folder as sometimes our emails go in those folders and not your main inbox.
Think there is a problem with your return?
Please contact our Customer Care team so we can help you with this.
Please send us:
- Your order number
- What you are returning
- What you would like us to do with your return (for example a refund or exchange)