Shipping & Returns

US Shipping & Returns | Will's Vegan Store

Shipping

Free shipping to the USA with 365-day free returns & exchanges.

We ship worldwide — for other locations please check the cost at checkout.

All orders ship from our UK warehouse in Essex. We usually ship within 48 hours on weekdays.

When your order ships, we’ll email you with a tracking number.

For your peace of mind, all deliveries are insured. We will always replace or refund if there’s a problem.

Like everything we make and do, our deliveries and returns are certified carbon-neutral.

We provide 365 days of free returns and exchanges to the US, Canada, UK, Australia, New Zealand and Europe.

Our service is paper-free. You don't need a returns form.

For most return locations, you will not need a printer.

You can exchange your order free of charge as often as you need.

We will usually process an exchange or refund a few days after you have given your parcel to the return courier.

Please return items in the same condition they were sent. We cannot accept visibly worn items unless there is a quality issue.

We suggest trying on your purchase at home before wearing it out.

For your peace of mind, we will always refund, replace or try to repair your purchase if you are unhappy at any point.